Anonymous
map-marker Knoxville, Tennessee

Warranty not honored

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Vance and Hines - Warranty not honored

Purchased a 23 HD Ultra Limited from an individual who had Vance and Hines pipes installed. The owner purchased the pipes in June of 23 and traded the bike in 5 months after he purchased it and had the pipes installed.

The bike had 1300 miles on it when I purchased it. The chrome appears to have peeled off on 1 of the pipes.

Vance and Hines indicated they would not warranty the pipes because I was the second owner. It's sad they will not stand behind their product regardless of who purchased or currently owns the pipes.

Poor excuse to not warranty their product. It's not like I'm looking for them to warranty old pipes they are brand new.

I've had Vance and Hines pipes on other bikes I've owned and will be looking for another exhaust company in the future.

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User's recommendation: Be weary of their warranty

Anonymous

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Verified Buyer
| map-marker Columbus, Ohio

I wasn’t able to get a hold of anybody

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Vance and Hines - I wasn’t able to get a hold of anybody
Vance and Hines - I wasn’t able to get a hold of anybody - Image 2
The time that I am able to call, I cant call because Im working Vinson Hines hours. Do not work with mine.
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User's recommendation: Don’t have any

Stephen H Ims

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Verified Buyer
|

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Verified Reviewer
| map-marker Santa Fe Springs, California

Defective part

Vance and Hines - Defective part
The end caps on my Destroyer pipes are flacking off and Im told you dont make them anymore!!! I need 2 more chrome end caps NOW!!! I thought your pipes were the best, I cant even get a response from your web site!! Very unprofessional!! And now having to just type *** on here so you will accept my request is ***
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Loss:
$50
Cons:
  • Chrome sucks

Preferred solution: New Destroyer end caps ( chrome)

User's recommendation: No customer service, don’t buy

Sean W Fgx

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Verified Reviewer
| map-marker Santa Ana, California

Design flaw

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Vance and Hines - Design flaw
Vance and Hines - Design flaw - Image 2
Vance and Hines - Design flaw - Image 3
Vance and Hines - Design flaw - Image 4
Hello I am messaging because I own a 2018 hd sportster 48, with the Vance and Hines short shots and Ive had these pipes for 3 year and had several problems, the exhaust bracket broke and I have pictures and replaced it, exhaust shields broke within first year didnt bother replacing, but the exhaust bracket I have 2 and one is broke and other has stress fractures and is cracking away in same spots I would like to sent you pictures so that you can possibly develop a better bracket for future
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Kevin M Ffb

I hate your product.

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why in the F do yall not include instructions? I should not have to stop work to go wash my hands and have to get on my phone at work just to look up your instructions. that is included in the price. stop being cheap fksand send them damn instructions!! your wasting technicians time!!pa
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Loss:
$10
Pros:
  • Wide variety
Cons:
  • No instructions

Preferred solution: Instructions with your products.

Anonymous
map-marker Esko, Minnesota

I would like to talk to a tech

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I was trying to find your number to talk to a tech. I didnt mean to go on your pissed off consumer site.
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Austin W Ifl

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Verified Reviewer

Parts

Needing transmission bracket and spacer for 2006 dyna lowrider EFI for staggered vance and hines short shots
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Preferred solution: Deliver product or service ordered

Philip O Hwc

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Verified Reviewer

Missing hardware part #48429

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Missing number (3) in parts list: 1/4 - 20 x 5/16 BHCS x 2 Requesting that these items be sent to: Philip Oswald 12269 Red Monterey Court Parker, CO. 80134
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Pros:
  • Quality aftermarket products
Cons:
  • Quality control

Preferred solution: The missing hardware.

User's recommendation: Great products, just make sure all hardware is included.

Anonymous
map-marker Columbus, Ohio

I thought it was more complicated than it was

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Once I get into the system, and with the help of your people, everything went really smooth. Thanks for everything it made a big difference in every way.
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Laylah Wlv

IssuesFP3 or FP4

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Cannot connect with customer service on Fri Cannot connect live chat. Now appears I have to wait until Monday. Who isn't open on a Friday afternoon?
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Cons:
  • Advertising industry leading support i call bull closed friday

Preferred solution: The product working as advertised

User's recommendation: Yet to be determined

Anonymous
map-marker Pittsburgh, Pennsylvania

My pipe fell apart at the top flange.

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It was just ok, the pipe is junk, should not have come apart at the flange!!! I had to pay and find someone to weld my flange on the pipe.
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User's recommendation: Weld the flange on not Swede them on!

dan b Vxa

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Verified Reviewer

Harley Road Glide 3

I just bought a Harley Road Glide 3 and can't seem to fined a slip on muffler from your product line. I had twin slash mufflers on my 2015 Freewheeler and liked them . When I went to your website and put in my 2023 Road Glide info, it showed no results. Many of the aftermarket parts dealers show the twin slash mufflers to be an exact fit, while other sites say they don't fit. Please let me know, the trike arrives at the dealers Aug. 28th When I called your Tech Support, I was on hold for 14 min. when my turn came up it rolled into a voice mailbox
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Pros:
  • Used their products in the past
Cons:
  • Need tech support to verify fitment

Preferred solution: Information thru tech support to buy slip on mufflers for a Harley Road Glide 3

Anonymous
map-marker Dahlonega, Georgia

Need help with a part

I need a replacement end cap for a Vance and Hines 2 into 1 propipe ? But cant find one anywhere please help ?
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Thomas R Dsa
map-marker Buxton, Maine

Need cross over bracket

I have a 2015 Harley Davidson street glide special n have Vance n Hines monster oval and Im looking for the cross over bracket replacement mine is cracked all the way across the bracket
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Anonymous
map-marker Fleetwood, Pennsylvania

Black slip Ons

Yes, I have a road glide three and I am looking for a black slip ons for that. No one can answer my question when they might be out I would like someone to contact me when they find out when theyre gonna be out.
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Uniqua Qcz
map-marker Denver, Colorado

Vance & Hines PCX 3" Round Twin Slash Slip-On Mufflers

I wouldn't say I'm pissed off, but I'm sure not happy.

I bought this exhaust from J&P Cycles for my 2018 Indian Scout on June 27, 2023. I have had a couple V&H's exhaust on my motorcycles before and I liked them, just a nice throaty sound.

When I installed this exhaust and fired the Scout up, I couldn't believe how loud they were, and there's no quiet baffle available for this exhaust. My previous V&H exhaust weren't anything as loud as these. I can't run them on my Scout, and they won't take them back, even though I was never on the road with them.

So I'm stuck with $750.00 plus tax of exhaust I can't use.

I would think it would be prudent to give the readers of the information on this exhaust some indication of what they are in for as far as how loud they are. I had no idea how loud this exhaust was going to be.

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User's recommendation: Beware. If you are looking for loud, these are your pipes, if you don't mind *** off your neighbors, a touring exhaust, I don't think so.

About

Summary

Vance And Hines is a production firm specializing in exhaust systems, spare parts and accessories for power sports cars. V and H has factories in Santa Fe Springs, Brownsburg, Indiana, and California. When the founders joined forces in 1972, Terry Vance and Byron Hines decided to create a company that would become an industry influencer in aftermarket motorcycles. Today, Vance And Hines is a leading company offering motorcycles of well known brands such as Honda, Victory, Kawasaki, Yamaha, and KTM among others. FP3 is a unique fuel management program offered by Vance And Hines for Harley Davidson drivers.

Vance and Hines reviews and complaints

Vance and Hines is ranked 253 out of 3230 in Dealers category

Area Served

USA

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